Mercedes NTG6 HU6 Repair Service | Radio & Navigation Repair

Mercedes NTG6 HU6 Radio & Navigation Repair Service

We specialize in the professional repair of Mercedes-Benz NTG6 (HU6) multimedia systems used in vehicles equipped with the latest generation MBUX infotainment platform.

Our technicians diagnose and repair a wide range of hardware and software faults affecting the main multimedia unit, restoring full functionality without the high cost of replacing the complete module.

Compatible Mercedes Models

NTG6 (HU6) systems are commonly found in:

• A-CLASS W177 (od 2018)

• B-CLASS W247 (od 2018)

• CLA Coupé C118 (od 2019)

• CLA Shooting Brake X118 (od 2019)

• E-CLASS W213 (od 2020)

• EQC N293 (od 2019)

• GLB X247 (od 2019)

• GLC X253 (od 2019)

• GLE C167 / W167 (od 2019)

• GLS X166 (od 2019)

• V-CLASS W447 (od 2020)

• Sprinter W907 / W910 (od 2018)

Common NTG6 HU6 Faults

We regularly repair the following issues:

• Mercedes logo boot loop (logo reset)
• Unit stuck on Mercedes-Benz startup logo
• Black screen / no display
• Radio does not power on
• Navigation system not starting
• Navigation map installation failures
• Corrupted software or firmware
• Continuous system restarts
• Frozen or unresponsive MBUX interface
• Multimedia system crashes
• No audio output
• Internal memory faults
• Communication errors with vehicle systems

How the Repair Process Works

This service is a repair of your original NTG6 HU6 unit.

1. Remove the multimedia unit from the vehicle.
2. Package the device securely and arrange shipment to our service center.
3. Once received, we perform a full diagnostic inspection.
4. After diagnosis, we provide a repair quotation.
5. Repair work begins only after your approval.
6. The repaired unit undergoes extensive functional testing before return shipment.

Shipping Information

Customers outside Poland are responsible for arranging and paying for shipping to our service center.

Shipping Address:

Fabryczne.pl
Pomorska 17B
84-230 Rumia
Poland

If you have any questions regarding shipping, diagnostics, or repair procedures, please contact us at:

sklep@fabryczne.pl

Professional Testing Procedure

Every repaired NTG6 HU6 unit is tested on our dedicated CAN-Bus diagnostic test bench designed specifically for Mercedes-Benz multimedia systems. This allows us to verify all key functions and ensure reliable operation before the unit is returned.

Repair Cost

The repair cost depends on the specific fault affecting the unit.

Because many NTG6 failures require specialist diagnostics, an exact quotation can only be provided after inspection in our workshop. Following diagnosis, you will receive a detailed assessment and repair estimate before any work is carried out.

Warranty

All completed repairs are covered by a 24-month warranty.